Clearer pricing for ongoing business IT support.
Managed IT pricing depends on the number of users and devices, the technology environment, security requirements, onsite needs and the level of proactive management required. MWITS uses transparent scoping so you understand what is included before committing.
Choose the support model that fits your business.
The figures below are a starting point for planning. Final pricing is based on the actual environment and agreed scope.
Ad Hoc IT Support
For businesses that want professional IT help without an ongoing managed-services agreement.
- Remote and onsite support
- Troubleshooting and repairs
- Project work and changes
- No managed-services commitment
Managed IT Services
For businesses that want ongoing support, proactive management and a technology partner that stays involved.
- Ongoing IT support
- Proactive monitoring and management
- User onboarding and offboarding
- Microsoft 365 administration
- Security and technology oversight
- Priority support pathways
Co-Managed IT
For organisations that already have internal IT and need extra capacity, specialist expertise or escalation support.
- Escalation support
- Projects and migrations
- Cybersecurity assistance
- Service desk overflow
- Leave and workload coverage
Software, licensing, hardware, project work, onsite requirements and third-party services may be quoted separately where they are not included in the agreed managed-services scope. You can also review our Managed IT Service Levels to understand how support priorities and escalation are handled.
We price the environment you actually have.
| Factor | Why it matters |
|---|---|
| Users and devices | More users, endpoints and locations create more support and management responsibility. |
| Microsoft 365 | Licensing, identity, email security, SharePoint and administration requirements vary between businesses. |
| Cybersecurity | Security tooling, Essential Eight goals, cyber-insurance requirements and compliance needs affect scope. |
| Network complexity | Multiple sites, firewalls, switches, Wi‑Fi and business internet increase the infrastructure being managed. |
| Onsite requirements | Businesses needing regular onsite attendance may require a different support model from primarily remote environments. |
| Projects and legacy systems | Migrations, remediation or older systems may need defined project work before steady-state management begins. |
What happens before we quote.
We start by understanding the environment, existing providers, key systems, support expectations and security priorities. The Free IT Health Check is the easiest way to establish that baseline and recommend the right model.
1. Understand
Review users, devices, Microsoft 365, network, backups, security and current pain points.
2. Scope
Define what MWITS will manage, what is excluded and which services or licences are separate.
3. Agree
Confirm the support model, responsibilities, service expectations and monthly investment before onboarding.
Want a real figure for your business?
We can review your environment and recommend the most cost-effective support model.