Extra IT capability without replacing your internal team.
Co-Managed IT gives your internal IT person or team access to MWITS for escalation, cybersecurity, projects, Microsoft 365, networking, specialist support and additional capacity when it is needed.
Your IT team keeps ownership. MWITS adds depth and capacity.
This model suits organisations that already have internal IT capability but do not want every specialist skill, support function or project permanently in-house.
Escalation support
Give your internal IT team another technical layer for difficult incidents, vendor coordination and complex troubleshooting.
Cybersecurity support
Add security assessments, Microsoft 365 hardening, endpoint protection, backup reviews and Essential Eight-aligned improvement.
Projects & migrations
Bring in extra resources for Microsoft 365 migrations, network upgrades, deployments, office moves and defined technology projects.
Service desk overflow
Use MWITS to help absorb support demand, periods of leave or temporary workload spikes without changing your internal structure.
Network & cloud expertise
Access additional experience across business networking, Wi‑Fi, Microsoft 365, cloud, backups and connectivity.
Technology planning
Use MWITS as a second set of eyes for lifecycle planning, security priorities, vendor decisions and technology roadmaps.
A partnership model works best when ownership is explicit.
We agree the operating model before support begins.
- Which systems stay under internal IT ownership
- Which incidents escalate to MWITS
- Who manages Microsoft 365 and privileged access
- Who owns endpoint, backup and security tooling
- How projects and change requests are approved
- How documentation and vendor information are shared
- How support is handled during leave or peak periods
- What reporting and review cadence is useful
Flexible enough to solve specific capability gaps.
One-person IT teams
Provide escalation and leave coverage without taking authority away from the person who knows the business best.
Growing businesses
Add specialist skills before the organisation is ready to hire additional permanent IT staff.
Security improvement programs
Support an internal team with cybersecurity projects, assessments and remediation work that needs dedicated focus.
Need more capacity around your internal IT team?
We can define a co-managed model around the exact areas where your team needs support.