Internal IT and managed IT are not mutually exclusive. The right model depends on business size, complexity, compliance requirements, internal capability and how dependent the organisation is on technology.
Internal IT strengths
Internal staff can understand business processes deeply, work closely with leadership and provide immediate physical presence. In larger organisations, a capable internal technology team can be the right foundation.
Managed IT strengths
A managed provider can give a business access to broader technical depth across Microsoft 365, cybersecurity, networking, endpoint management, backups and projects without relying on a single person.
Questions to ask
- Who covers leave and staff turnover?
- Who provides senior technical escalation?
- Who owns cybersecurity monitoring and incident response?
- Are systems and credentials documented independently of one person?
- Does the organisation have the tools needed for endpoint management, backup and monitoring?
- Who provides technology planning and vendor management?
Co-managed IT
For many organisations the best answer is both. MWITS co-managed IT can support an internal IT employee or team with escalation, security, Microsoft 365, backup, projects and additional coverage.
Compare your options
Talk to MWITS about an internal, managed or co-managed model. We will recommend the structure that best fits the environment rather than forcing every business into the same service.