If your business is considering hiring an IT Support Officer, Systems Administrator or IT Manager, it is worth comparing the role with a managed or co-managed IT model before committing.
This is not an argument that outsourcing is always cheaper or better. Some businesses genuinely need internal IT. The important question is whether one employee provides the depth, continuity and coverage your organisation actually needs.
What an internal IT hire can do well
An internal employee can develop deep knowledge of the organisation, be physically available, work closely with staff and own internal technology projects. For larger or highly specialised environments, that can be valuable.
Where a single-person IT model becomes risky
- Leave, illness and staff turnover create immediate coverage gaps.
- One person is expected to cover helpdesk, Microsoft 365, cybersecurity, networking, backup, procurement and strategy.
- Senior technical escalation may not exist internally.
- Documentation can become dependent on one employee.
- Security monitoring and after-hours response can be difficult to sustain.
What managed IT changes
MWITS can provide day-to-day support, senior escalation, Microsoft 365 management, cybersecurity, endpoint management, networking, backup, documentation and technology planning through one service relationship. Managed IT starts from $115 per user per month, with scope depending on users, devices and requirements.
Co-managed IT is another option
You do not have to choose between internal IT and an MSP. If an internal hire makes sense, MWITS can provide co-managed IT services for escalation, security, backup, Microsoft 365, projects and coverage.
Compare the real cost
When comparing options, include salary, superannuation, leave, recruitment, training, tools, endpoint/security platforms, backup systems, escalation resources and business continuity—not only the base salary.
Before you hire
Ask MWITS for an internal-vs-managed IT comparison. If an internal role is still the right answer after the comparison, we will say so.