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Free IT Health Check
MWITS Client App | One Secure Platform for Your Business IT
Included with every MWITS client

Your business IT.
One secure app.

Access support, services, projects, devices, Microsoft 365, domains, hosting, internet and more through one modern platform built exclusively for Melbourne West IT Solutions clients.

  • Ad hoc and managed clients
  • Desktop and mobile friendly
  • No additional access fee
Become a Client Open Client App
app.mwitsolutions.au
Digital Health DashboardYour technology overview
MWITS
Healthy
Digital Digital Health Excellent Updated recently

AI Health Summary

Your environment is operating normally. Any items requiring attention are shown here with the relevant context and next action.

Managed DevicesProtected
Backup SuccessHealthy
Support Requests2
Microsoft 365HealthyHealthy
Endpoint SecurityReviewMonitored
Backup & RecoveryHealthyHealthy
Security monitored
Support in one place
Included for clientsNo separate portal access fee
Everything togetherServices, support and projects
Access anywhereDesktop, tablet and mobile
Secure by designRole-based client access
More than a basic portal

A better way to manage your technology relationship

Most IT portals stop at ticket logging. The MWITS Client App gives you a complete view of your relationship with us—without forcing you to search emails, spreadsheets or multiple vendor portals.

Support

Request assistance, track progress, access conversations and stay informed throughout the support process.

Projects

Follow project progress, milestones, tasks, approvals, files and important updates in one organised view.

Microsoft 365

Eligible clients can view users, licences, service health and useful Microsoft 365 information.

Devices & IT Assets

See computers, network equipment, warranties, ownership and technology lifecycle information.

Domains, Hosting & Websites

View the services that keep your business online, including domains, web hosting and managed websites.

Internet & Mobile

Access relevant service information, support options and updates for your connected services.

Appointments

View scheduled visits, remote sessions and upcoming appointments with the MWITS team.

Knowledge & Resources

Access helpful guides, documentation, downloads, announcements and support resources.

Service Updates

Stay informed about service health, planned maintenance and important operational notices.

MWITS Assist

Your built-in AI IT assistant

MWITS Assist helps you understand your services and technology using clear, practical language. It works inside the client app and is designed to guide you to the right information or next step.

  • Ask questions about your authorised services and technology information.
  • Understand technical findings without unnecessary jargon.
  • Navigate directly to relevant modules, records and resources.
  • Create safe support or appointment requests after confirmation.
  • Receive constructive, solution-focused guidance backed by available platform data.
MWITS Assist
Available
What needs attention today?
Your environment is operating normally overall. Items requiring attention are shown with the relevant records and recommended next action. I can explain a finding or help create a review request.
Show items requiring attention Explain my technology status Create a support request
Ask about your services or technology
For eligible managed clients

Understand your technology health at a glance

The Digital Health Dashboard brings information from supported managed services into one simple executive view—helping you see what is healthy, what is being monitored and where proactive attention may be useful.

Digital Health Dashboard
Executive technology overview
Updated recently

Overall Technology Status

HealthyOverall status
Excellent Most monitored services are operating normally.

Health Breakdown

Microsoft 365Healthy
Endpoint ManagementMonitored
Backup & RecoveryHealthy
NetworkHealthy

Attention & Recommendations

Pending updates are highlighted when attention is required.
Upcoming warranty and lifecycle items are shown before they become urgent.
Backup completed
Device data synced
Microsoft status checked
Security health reviewed
Digital HealthA clear overview based on the managed services enabled for your organisation.
Smart InsightsVerified findings presented as practical next steps.
Technology TimelineSee recent activity, changes and important events.
Lifecycle PlanningPrepare for warranties, renewals and ageing technology.
Relevant to your services

A tailored experience for every client

Every MWITS client receives access, while the experience is adjusted to show the services and information relevant to their business.

Ad hoc support

Easy access whenever support is needed

Request assistance, communicate with our team, access appointments and keep important service information organised.

Support requests
Conversations
Appointments
Knowledge Base
Downloads
Announcements
Managed services

Deeper visibility across your environment

Eligible clients gain access to advanced health, device, security, backup, network and Microsoft 365 insights.

Digital Health
Microsoft 365
Devices & Assets
Backup Health
Network Visibility
Lifecycle & Reports
Service clients

Only the services you actually use

Internet, mobile, domain, hosting and website clients receive a clean portal focused on their active services and support options.

Internet services
Mobile services
Domains
Hosting
Websites
Service updates
Secure by design

Simple, secure access for your team

The MWITS Client App includes practical security features that help keep account access simple, controlled and protected.

Role-based accessUsers only see information appropriate to their role.
Invitation-only accessOnly approved users can register for your organisation.
Optional MFAAdditional login protection can be enabled.
Audit visibilityImportant platform actions can be recorded.
A clear, relevant dashboardYour team sees the services and tools connected to your account.
Authorised user controlsAccess can be adjusted as staff and responsibilities change.
What makes it different

Not another outdated support portal

Our app was designed to make the entire client experience easier—not simply provide another form for submitting tickets.

CapabilityBasic IT PortalMWITS Client App
Submit and track support requests
Project milestones and updatesOften limited
Service and account overviewBasic
AI assistance built into the portal
Devices and technology assets
Digital Health Dashboard for eligible managed clients
Internet, domains, hosting and website servicesSeparate portals
Available to ad hoc and managed clientsVaries
Simple from day one

How access works

Become an MWITS client

Use MWITS for ad hoc assistance, managed services or another supported service.

Receive your invitation

We invite the authorised contacts associated with your account.

Securely sign in

Create your access and use the security options available to your account.

See your relevant services

The app displays the modules and information appropriate to your organisation.

“We built the MWITS Client App because businesses deserve more than an outdated support portal. Our clients should be able to understand their services, access help and see what is happening with their technology in one clear place.”

Melbourne West IT Solutions
Client experience built around visibility, simplicity and support
Frequently asked questions

Questions about the MWITS Client App

Every MWITS client can receive access, including ad hoc support, managed IT, Microsoft 365, internet, hosting, domain and website clients. The modules shown depend on the services and permissions associated with the account.
Client access is included as part of the MWITS client experience. Some advanced information is only available where the related managed service or integration is active.
Yes. Ad hoc clients can use the app for relevant functions such as support, conversations, appointments, resources, announcements and applicable service information.
The Digital Health Dashboard is intended for eligible managed service clients where supported technology data is available. Internet-only or mobile-only clients generally receive a simpler experience focused on their active services.
Yes. Access can be controlled according to the user's role and the permissions assigned to the organisation.
No. MWITS Assist helps explain information, guide users and simplify common requests. Our team remains available when investigation, technical work or personal assistance is required.
Yes. The client experience is designed to work across desktop, tablet and mobile screen sizes.
A better client experience

Technology support should feel simple.

Work with Melbourne West IT Solutions and gain access to a modern platform that brings your services, support and technology information together.

Talk to Our Team Client Login
Available to Melbourne West IT Solutions clients.